Problem: Video Payback Stalls, is Choppy, or Stutters
Interrupted video playback is usually one of two issues; internet connection speed or computer processor power. When viewing movies over a dial-up connection, or over some wireless connections (wireless b) , you may experience these problems.

When playing a video the first time the movie has to be streamed from the server to your computer, you may be able to eliminate the a stuttering in a video by hitting the pause button and allowing the movie to buffer for a minute or two. View tutorial::

If you still are having problems with playback, you should try switching to the lowest resolution movie version.

Problem: No Sound
Check your computer main volume.
Check that your speakers are connected and turned on.
Check that the volume slider in the movie playback window is turned up (slide to the right).

Additional Questions?

If you are still having problems, contact us at:

info@pwjohnson.com

Return